iTapuih.com - Expressing and Responding Apology Beserta Contoh Soal Terlengkap. Pada postingan kali ini saya akan membahas tentang expressing of apology and respond to apology. Expressing Apology adalah suatu cara untuk menyampaikan ungkapan permintaan maaf dalam bahasa inggris. Di dalam kehidupan sehari-hari pasti kita akan menemukan suatu kondisi dimana kita melakukan kesalahan terhadap orang lain. Rasa bersalah tersebut biasanya kita ungkapkan dengan berbagai bentuk ungkapan. Berikut ini saya akan berbagi beberapa expression yang digunakan dalam Expressing and Responding Apology.
Expressing Apology
I do apologize for...I must apologize for...
I apologize for...
I'd like to apologize for...
I am so sorry for...
I shouldn't have...
It's all my fault.
I'm ashamed of...
Please, forgive me for...
Excuse me for ...
I'm terribly sorry for...
Pardon me for this...
Please, forgive me for my....
Please, accept my apologies for...
Responding Apology
That's all right.Never mind.
Don't apologize.
It doesn't matter.
Don't worry about it.
Don't mention it.
That's OK.
I quite understand.
You couldn't help it.
Forget about it.
Don't worry about it.
No harm done.
Example
Teller: Good afternoon, sir. What can I do for you?
Randy: I need to withdraw some money.
Teller: I’m sorry sir, the time for make transaction is over. We must have a lunch now.
Randy: But, it’s important! I must get it quickly.
Teller: But you’re late sir. If you want to get them, please come back at 01.00 pm.
Randy: I need it now! don't you understand?
Teller: I do apologize about that. It’s your fault, you’re late.
Randy: It makes me mad! I need to talk with your manager.
Teller: Please come back at 01.00 pm. Good afternoon, sir.
Randy: I need to withdraw some money.
Teller: I’m sorry sir, the time for make transaction is over. We must have a lunch now.
Randy: But, it’s important! I must get it quickly.
Teller: But you’re late sir. If you want to get them, please come back at 01.00 pm.
Randy: I need it now! don't you understand?
Teller: I do apologize about that. It’s your fault, you’re late.
Randy: It makes me mad! I need to talk with your manager.
Teller: Please come back at 01.00 pm. Good afternoon, sir.
Translate
Teller: Selamat siang, Pak. Apa yang bisa saya lakukan untuk anda?
Randy: Saya perlu menarik uang.
Teller: Maaf pak, waktu untuk transaksi telah berakhir. Kami harus makan siang sekarang.
Randy: Tapi, itu penting! Aku harus mendapatkannya dengan cepat.
Teller: Tapi anda terlambat pak, Jika anda ingin mendapatkan uangnya, silakan datang kembali di pukul 13:00.
Randy: Aku membutuhkannya sekarang! Anda tidak mengerti?
Teller: Saya minta maaf tentang itu. Itu kesalahan anda, anda terlambat.
Randy: Itu membuat saya gila! Saya harus bicara dengan manajer anda.
Teller: Harap kembali pada 13:00. Selamat siang pak.
Randy: Saya perlu menarik uang.
Teller: Maaf pak, waktu untuk transaksi telah berakhir. Kami harus makan siang sekarang.
Randy: Tapi, itu penting! Aku harus mendapatkannya dengan cepat.
Teller: Tapi anda terlambat pak, Jika anda ingin mendapatkan uangnya, silakan datang kembali di pukul 13:00.
Randy: Aku membutuhkannya sekarang! Anda tidak mengerti?
Teller: Saya minta maaf tentang itu. Itu kesalahan anda, anda terlambat.
Randy: Itu membuat saya gila! Saya harus bicara dengan manajer anda.
Teller: Harap kembali pada 13:00. Selamat siang pak.
Contoh Percakapan 1
Agnez: Cathy, do you have time to talk with me?
Cathy: Well, I’m finishing up a report right now but I will be done in a minute. What is it about?
Agnez: Cathy, I want to apologize for the way I spoke to you the other day.
Cathy: It’s okay. I understand.
Agnez: I felt so bad about it. Iʼve been having a hard time lately, but thatʼs no excuse. Iʼm very sorry.
Cathy: Thatʼs quite all right. It could happen to anyone.
Agnez: I promise to behave properly next time.
Cathy: No worries. I just hope youʼll keep your temper from now on.
Agnez: Thank you for understanding. I promise it won’t happen again.
Contoh Percakapan 2
Jacob: Do you have a lot of work?
Andin: Yeah. I'm pretty busy. Why?
Jacob: Oh. I needed some help on documenting this process.
Andin: Does this have to be done right now?
Jacob: The manager wants it by Friday.
Andin: I'll try to free up my schedule. Remind me again tomorrow morning, and I'll help you in the afternoon.
Jacob: Thank you very much. By the way Have you finished the audit reports?
Andin: Absolutely yes, sir. I have sent to Mr. Bram.
Jacob: look! Mr. Bram is coming here. I have to back work.
Mr. Bram: Did you check the report first?.
Andin: Yeah. I have checked it. What happened, sir?
Mr. Bram: There are some errors in this report.
Andin: Please accept my apologies for the mistakes in the report.
Mr. Bram: You don't need to apologize. But next time, try to concentrate better. Make sure you finish it before five because I have to leave early.
Andin: Okay sir, it will be fixed befor 5 o'clock.
Exercise: Answer the following questions!
Samuel: I can't get the printer to work.
David: Did you check to see if it had paper?
Samuel: Yeah. That's the first thing I checked. Can you help me?
David: I am so sorry, I can't. You might have to call the technician.
1. The underlined expression expresses ....
A. Expressing apology
B. Responding apology
C. Asking help
D. Offering help
E. Giving help
Santy : Hello, what are you doing her?
Decka : I 'm waiting for Andin.
Santy : I’m sorry for not calling you last night. I go bed early.
Decka : _______________ .
Santy : Thank you for your understanding.
2. The suitable expression to complete the dialogue is …
A. Please, forgive me
B. Any time
C. You’re welcome
D. Sure
E. That's all right
Complete the dialogue below (for questions number 3 and 4)
Librarian: Your library card, please?
Student: Oops _____________ I forgot to bring it.
Librarian: So, you can't borrow this book.
3. The suitable expression to complete the dialogue is …
A. How come
B. I'm sad
C. I'm sorry
D. With my pleasure
E. That's OK
4. The underlined word has similar meaning with ...
A. Berated
B. Lend
C. Return
D. Collect
E. Derogat
Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
5. From the dialogue we know that …
A. The guest is complaning about the bedroom service
B. The guest is complaining about the air conditioning
C. The guest is angry about the bad service
D. The guest is very disappointed about the situation
E. The guest is happy about the service
A. How come
B. I'm sad
C. I'm sorry
D. With my pleasure
E. That's OK
4. The underlined word has similar meaning with ...
A. Berated
B. Lend
C. Return
D. Collect
E. Derogat
Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
5. From the dialogue we know that …
A. The guest is complaning about the bedroom service
B. The guest is complaining about the air conditioning
C. The guest is angry about the bad service
D. The guest is very disappointed about the situation
E. The guest is happy about the service